Effective Date: June 14, 2026
This Privacy Policy explains how Anny AI, Inc. ("Anny," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit anny.ai, use the Anny application, join a workspace, receive Anny reports, communicate with us, or otherwise use our websites, products, workflows, and services (collectively, the "Service").
Anny is a business-to-business service for hotel teams. It is not a consumer hotel booking site and is not intended for children.
1. Information we collect
We collect information you provide directly, such as your name, email address, company, workspace, role, property information, messages, notes, files, prompts, feedback, support requests, and account settings.
We collect information from your use of the Service, such as pages viewed, features used, workflow status, report status, device and browser information, IP address, approximate location, timestamps, logs, analytics events, diagnostics, cookies, and similar technologies.
We may collect information from public sources, commercially available sources, and integrations you or your workspace authorize, such as hotel websites, OTA listings, review surfaces, event calendars, public rate displays, Google services, PMS, RMS, channel manager, CRM, email, Slack, Microsoft Teams, file storage, billing, analytics, or other business systems.
If you purchase a paid plan, we and our payment processor may collect billing contact information, company information, subscription information, invoice information, tax information, payment status, and transaction metadata. Payment card numbers are processed by our payment processor; we do not intend to store full payment card numbers on Anny systems.
2. How we use information
We use information to:
- Provide, operate, maintain, secure, and improve the Service.
- Create and manage accounts, workspaces, properties, roles, permissions, and access.
- Prepare reports, summaries, Market Watch outputs, Market Graph context, Action Items, reminders, and related workflows.
- Process public-source observations and authorized integration data.
- Provide AI-assisted research, summarization, analysis, writing, classification, recommendations, and follow-through.
- Provide customer support, onboarding, billing, account management, and service communications.
- Process subscriptions, invoices, payments, taxes, and renewals.
- Monitor reliability, diagnose bugs, analyze product usage, improve performance, and prevent abuse.
- Enforce our Terms, protect users and third parties, comply with law, and respond to lawful requests.
- Send administrative, security, billing, product, and marketing communications where permitted.
3. AI processing
The Service uses AI systems and AI service providers to generate, summarize, classify, extract, compare, evaluate, and organize information. To provide those features, we may send Customer Content, public-source observations, integration data, prompts, and related context to AI service providers.
We do not sell Customer Content for model training. Unless we separately disclose otherwise and obtain any required permission, we do not use non-public Customer Content or connected integration data to train publicly available foundation models or to build customer-specific reports for other customers.
4. How we disclose information
We may disclose information:
- Within your workspace, including to workspace owners, administrators, authorized users, and property access groups.
- To vendors and service providers that help us operate the Service, including hosting, database, authentication, analytics, CRM, payment, email, support, workflow automation, observability, logging, security, AI/model, communications, and data-processing providers.
- To integrations you authorize, as needed to provide the feature, send notifications, import or export data, sync records, or carry out your instructions.
- In connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
- If we believe disclosure is reasonably necessary to comply with law, legal process, or government requests; enforce our Terms; protect rights, privacy, safety, or property; prevent fraud, abuse, or security incidents; or investigate potential violations.
- With your direction or consent.
We do not sell personal information. We also do not share personal information for cross-context behavioral advertising as those terms are used in California privacy law.
5. Cookies and analytics
We use cookies and similar technologies for authentication, security, preferences, analytics, performance, diagnostics, and service improvement. You can control cookies through your browser settings. Blocking certain cookies may affect login, security, preferences, or product functionality.
Where legally required, we will treat Global Privacy Control signals as requests to opt out of sale or sharing. Because we do not sell personal information or share it for cross-context behavioral advertising, this should not change most Service behavior.
6. Data retention
We keep personal information for as long as reasonably necessary to provide the Service, maintain workspaces and reports, support billing and accounting, comply with law, resolve disputes, enforce agreements, maintain security, and preserve backups.
Retention periods vary by data type. If you request deletion, we will delete or de-identify personal information as required by applicable law, subject to legal, security, backup, and legitimate business retention needs.
7. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is perfectly secure. You are responsible for using strong authentication, protecting credentials, limiting workspace access, reviewing integration scopes, and promptly telling us if you suspect unauthorized access.
8. Your choices and privacy rights
Depending on where you live and how you use the Service, you may have rights to access, correct, delete, export, or restrict certain personal information, or to object to certain processing. You may also have rights to opt out of sale, sharing, targeted advertising, or certain profiling.
To make a privacy request, contact us at hello@anny.ai. We may need to verify your identity and authority before fulfilling a request. If your information is controlled by a workspace customer, we may direct your request to that customer or work with that customer to respond.
You may unsubscribe from marketing emails by using the unsubscribe link or contacting us. You may still receive administrative, security, billing, and service-related messages.
9. Customer and workspace responsibilities
If you are a workspace customer or administrator, you are responsible for providing required notices and obtaining required permissions for personal information you submit to the Service or make available through integrations. You are also responsible for configuring user access, removing users who no longer need access, and ensuring that your use of the Service complies with laws and contracts that apply to your business.
10. International users
Anny is operated from the United States. If you access the Service from outside the United States, your information may be processed in the United States and other countries where we or our service providers operate. Those countries may have privacy laws that differ from the laws where you live.
11. Links and third-party websites
The Service may include links to third-party websites, public sources, data providers, integrations, or customer systems. We do not control those third parties, and their privacy practices are governed by their own policies.
12. Children
The Service is intended for business users and is not directed to children. We do not knowingly collect personal information from children under 13, or under a higher age where applicable law requires. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.
13. Changes to this Policy
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by posting the updated Policy, updating the effective date, emailing account administrators, or using another reasonable method. Your continued use of the Service after the updated Policy takes effect means you acknowledge the updated Policy.
14. Contact
Questions or privacy requests may be sent to:
Anny AI, Inc.
11575 SW Pacific Highway #2030
Tigard, OR 97223
US
Email: hello@anny.ai